Career Opportunities

Job Description & Salary Range 

UC Title:                                       Director

Position Number:                     10005291

Reports to:                                  Chief Financial Officer, MC

Working Title:                            Dir, Patient Financial Svcs

Cost Center:                               Finance Administration (8513)

Bargaining Unit:                       None

FLSA:                                            Exempt

Incentive Program:                  Clinical Incentive Plan (CIP)

Job Code:                                   0245

Date Created:                             04/13/2012

Shift:                                             Day Shift

Hours:                                          40.00

 

Position Summary: 

Incumbent plans, organizes and directs the activities of Patient Financial Services with direct management of the billing, collections, records/research and customer service functions for inpatient and provider-based ambulatory practices.  Additionally, supervises the Director of Health Information Management, providing strategic oversight and operational direction as necessary.  Functions as a key member of Revenue Cycle leadership to support and execute critical initiatives.

 

Salary Range:  Commensurate with Education and Experience.

  

 

Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

 

% Effort

Fncl _ Ensures appropriate hospital billing and HIM workflows and functionalities, policies and procedures, reimbursement practices, and development of system builds.  Leverages and integrates available technology to deliver more efficient and effective management of information and transactions.

30%

 

MGMT: Ensures that the overall operations of assigned services promote effective interdisciplinary teamwork that results in high quality, cost effective, and coordinated services which are responsive to the needs of patients, patient’s family members, physicians, employees, administration, other departments, and appropriate external organizations.

20%

 

Fncl_  Effectively manages all resources associated with Patient Financial Services, including personnel, receivables, equipment, supplies, documents and technology.

20%

 

Provides strategic oversight and operational direction to the HIM unit as necessary.

10%

 

Fncl_ Serves as expert resource to senior leadership, internal/external auditors, and legal counsel.

20%

 

Total Effort:

100%

 

 

Director Legacy Statements:  

 

Communication:  Expresses thoughts and ideas in a clear, succinct and compelling manner. Adjusts style to capture audience attention. Uses appropriate interpersonal style and communication methods to influence and build effective relationships with business partners and to develop, motivate and guide teams toward successful outcomes in support of organizational objectives.

 

 

Finance:  Supports organizational growth through development of operating, supplies, services and capital budgets that are consistent with goals and objectives and result in optimal use of resources. Develops, implements and evaluates programs that support the clinical and financial goals of the organization. Steadily improves financial performance and expenditures remain on target and within budget.

 

 

Growth:  Supports the organization's growth initiatives by meeting or exceeding specific growth targets.  Participates in the activities, proposals and/or programs of peers to support the organization's growth. Makes steady progress toward assigned strategic initiatives.

 

 

Service:  Ensures department systems, procedures and services anticipate and exceed customer expectations and maintains systems to monitor this. Ensures the professional image and staff responses appropriately represent the organization as outlined in service standards. Engages in appropriate departmental activities in support of the organization's service goals.

 

 

People:  Fosters positive staff morale as evidenced by employee opinion survey results. Demonstrates leadership and commitment to staff and colleagues by accepting accountability for outcomes, sharing timely information, building effective relationships and communicating clearly and directly. Understands and supports the value of a diverse workforce.  Encourages and supports employee participation in organizational events. Fills vacant positions in a timely manner and maintain low staff turnover within targets.

 

 

Leadership:  Consistently demonstrates ARISE values. Demonstrates strategic thinking to develop departmental goals and objectives consistent with institutional goals and objectives. Actively participates in developing and implementing organizational strategic plans, operational goals and business initiatives. Delegates appropriately and provides adequate direction and follow-up to achieve outcomes. Sets personal goals to achieve objectives. Consistently contributes ideas and suggestions to improve approaches, methodologies and productivity.  Adapts to new situations and learns new skills in response to workplace changes.

 

 

Quality:  Ensures regulatory and policy compliance and promotes ethical and legal practices.  Meets all obligations and deadlines. Keeps abreast of current industry trends within field/scope of responsibility.  Uses process improvement methodologies to ensure department activities support the organization's quality goals.

 

 

 

Core Organizational Functions:  

Personal Achievement: Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills.

Customer Service: Values and delivers high quality service to all customers through effective application of the UCICARE principles: Understanding, Communication, Involvement, Commitment, Action, Respect Environment, and LAST. Knows and complies with all customer service standards as outlined in the Service Excellence Handbook.

Teamwork: Builds effective relationships across work groups by treating fellow employees with courtesy, respect and inclusiveness; maintains a positive attitude and takes responsibility for assignments.

Quality Improvement: Strives for high quality performance and takes initiative to make improvements and deliver results.

Resource Management: Demonstrates accountability, discretion and sound judgment in using or managing university resources.

 

Required Qualifications:

Minimum ten (10) years of progressively broad and functionally diverse billing experience

Effective report writing, presentation skills, and written and verbal communication skills in English to a broad audience of executives, management, faculty, staff, and patients

Strong working knowledge of billing systems and interface support networks

Excellent customer service and public relations skills

Excellent written and verbal communication skills in English

Ability to maintain a work pace appropriate to the workload

Demonstrated experience with project management

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Five or more years management experience in healthcare facility billing

Demonstrated knowledge of strategic planning and change management principles

Ability to establish and maintain effective working relationships across the HealthSystem

Advanced degree in business administration, health administration, CPA, or other relevant degree program  or an equivalent combination of education and experience

Must demonstrate customer service skills appropriate to the job

Significant understanding of healthcare business and finance principles, with special emphasis on comprehensive management of all Patient Financial Services functions

 

Preferred Qualifications:

Knowledge of University and medical center organizations, policies, procedures and forms

Leadership experience in an academic medical center or complex teaching environment

 

Physical, Mental & Environmental Demands:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

 

Mobility

Sitting                                                                     60% of time

Standing                                                                30% of time

Walking                                                                 10% of time

 

Agility (F = Frequently, O = Occasionally, N = Never)

Balancing                                                             O

Bending                                                                 O

Crouching                                                             O

Kneeling                                                                O

Turning                                                                 O

Twisting                                                                O

Climbing                                                               N

Crawling                                                                N

 

Strength

Carrying                                                                 up to 10 Pounds

Lifting                                                                     up to 10 Pounds

Pulling                                                                   up to 10 Pounds

Pushing                                                                 up to 10 Pounds

 

 

Dexterity (F = Frequently, O = Occasionally, N = Never)

Fingering                                                              F

Handling                                                               O

Reaching                                                              O